Original topic:

fingerprint sensor is weak in s10lite

(Topic created on: 03-07-2020 08:19 AM)
475 Views
Vimalhc
Active Level 5
Options
Galaxy S
Fingerprint sensor is very weak in sensing the fingerprint in s10lite and am usually caught up in waiting by the failure to detect my thumb impression. 
10 Comments
Ganeshsha
Active Level 6
Galaxy S
u have add all edges in fp1,fp2 on same finger.. then it could recognize well
0 Likes
Mohitm
Active Level 6
Galaxy S
why don't you delete the fingerprints and register them once again....maybe it wasn't registered properly the first time
Vimalhc
Active Level 5
Galaxy S
when I was trying to register the fingerprint sir it kept on commenting to try again angel again
0 Likes
Galaxy S
Try Registering The Same Finger Multiple Times.
s4s
Active Level 7
Galaxy S
Are you using any tempered glass or default screen protector? It was fine for me, my note 10+ and s10 lite both were as equal as sensing my finger prints.
0 Likes
Vimalhc
Active Level 5
Galaxy S
the company fittings.... I did all experiments... my phone is just a week old...
0 Likes
s4s
Active Level 7
Galaxy S
Its strange.

Did you try registering fingerprints after ATB2 software update? The update claims to improve speed of fingerprint sensing.
0 Likes
bsj
Active Level 7
Galaxy S
I think fingerprint sensor is good and fast
0 Likes
Galaxy S

Hi there,


Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still persists, create data backup and reset the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

 

Regards,
Team Samsung Members