Original topic:

Poor fingerprint sensor -s10lite

(Topic created on: 12-16-2020 08:15 PM)
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Pan777
Beginner Level 2
Options
Galaxy S
Hello Team,
I have been using S10 lite for more than 3 months now.The Fingerprint sensors is just average. 

I had Redmi Note 5 Pro earlier and its Fingerprint sensor was way more superior. 
Any fixes to this would be great. 
3 Comments
Ehsank
Expert Level 5
Galaxy S
register again with all sides of your fingers and add same finger 1-2 times for better results, and lets see it may improve
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-


1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.


2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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JameerShaik07
Active Level 6
Galaxy S
which screen protector are u using?
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