cashback from hdfc not received and executives keep on telling reasons

[yeshwanth]

I bought Samsung s8 mobile with Samsung website along with hdfc cash back offer on Jul 6th
when I bought my mobile the offer document stated cash back will be provided before sep end, September passed I haven't received cashback

contacted customer care on oct first week this time they said cashback to be processed by oct end, now oct passed still cashback not processed

now today I contacted support they say 180 days to process cashback...

totally cheating customers Samsung

attaching offer PDF I downloaded during

[AthulMadhur]

no...

[aag]

i talked to hdfc and they told me that the cashback for july offer will be credited by 15 dec..let me know if anyone has received

[yeshwanth]

Thanks for update bro I haven't received it yet

[AthulMadhur]

Please tell me to whom I have to contact

[aag]

esclate the issue to hdfc cards department

[yeshwanth]

I called hdfc they put ball on Samsung court as it is vendor offer

[aag]

i escalated to level 2 in hdfc bank and after 10 days i got reply saying my 15 dec i will get cashback.but so far not yet received..initialy hdfc guys told me tht the offer is only from offline stores but i showd them the t and c of samsung offer

[AthulMadhur]

yes they are telling that the offer is valid only in offline stores

[aag]

escalation.cc@hdfcbank.com

[aag]

i will wait till 15 dec and then i will escalate to level 3