Original topic:

bugs in volume adjustment

(Topic created on: 04-22-2020 01:00 PM)
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Nnoddy
Active Level 1
Options
Galaxy S
I have set the volume buttons for media volume adjustment only.
But when i was going to decrease the media volume and suddenly if the notification arrives on my phone then the notification volume gets decreases..please fix this bug . When i set the volume buttons for media only the the volume buttons should adjust the media volume only ..and not the notification volume.

2 Comments
Gst26
Expert Level 5
Galaxy S
Do you have "Sound Assistant" App ?? If not then then install it & enable Control Media Volume...Since then it only Increases or Decreases Media Volume & Not Ringtone/Notification (By Pressing this button when Ringtone Volume is zero & you Continue it Pressing then Notification Volume also goes to Zero) Volume when you Presses this button up/Down..
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "volume issue" kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode:-Hold the power button and select restart on the device.
2) Reset the device:-settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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