Original topic:

battery problem in galaxy s6 edge

(Topic created on: 02-02-2017 03:28 PM)
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sidanashubham
Active Level 7
Options
Galaxy S
During charging my galaxy s6 edge as soon as it charged to 100% i unplug my phone and what i notice is that it goes to 98% immediately after removing the charger and when my battery is at 16% it suddenly goes down to 3% even when not in use. Does anyone else also facing this problem plzz help
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7 Comments
PSG
Active Level 6
Galaxy S
yeah
technoBoy
Active Level 6
Galaxy S
same thing happened with my galaxy s6 .... got my battery changed still this happens . I guess its a software issue and needs to be fixed by Samsung in upcoming Nougat Update
manofsteel
Active Level 2
Galaxy S
yup
Yogie09
Active Level 7
Galaxy S
Clear cache partition
&
Power Cycle Ur phone's battery.
To do this follow above steps:
1] Completely drain ur battery...even after its showing 0% but if U boot ur phone after 5 min or later the phone will start...u may find the battery 5% or odd again...repeat untill battery gets completely drained & unable to start the device any further.
2] While in switched off mode charge ur phone completely 100%...don't switch on while charging let it completely charged while switched off.
3] Once phone is charged to 100% disconnect charger & switch on ur phone...if u get less than 100% charge...connect charger again let it again charged to 100%...disconnect charger > Restart phone.

Repeat Step No.3 Untill ur phone shows 100% battery upon restart.

See if it solve ur above mentioned issue.
sidanashubham
Active Level 7
Galaxy S
i will try
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Yogie09
Active Level 7
Galaxy S
the same issue had happened with me on my Note5 couple of time...I did the same...
Samsung_India_
Active Level 10
Galaxy S
"Thank you for Joining Samsung community. We would recommend taking some troubleshooting steps to further isolate what you may be experiencing.
Find troubleshooting steps on provided link http://www.samsung.com/in/support/skp/faq/1101689"