YouTube is crashing on my Samsung S23 Ultra.

[Karansharma74733]

So I've been having this issue with my S23 Ultra. Whenever I try to watch a 4K video on YouTube it starts lagging after just a minute and then the app crashes. Do u know why this is happening? I'm fed up with Samsung. They never seem to care about their users and it's so sad that you're forcing me to buy an Apple device because ur user experience is still so poor compared to Apple's. I can't believe it.

[Defender130X]

I too did. Working fine..

[SachinDnl]

Check google play system update bro 😇

[Karansharma74733]

My phone's software and apps are all up to date even the Google Play system update. However this issue has been around for ages and Samsung doesn't seem to care.

[Tanmayrajthakur]

First understand that the issue is not in others device . If samsung doesn't cares about this then how youtube is working in other phones.
However try uninstalling the updates and then update it again

[Karansharma74733]

I tried everything even testing it on a Samsung S24 Ultra at the Samsung showroom and it also crashed. Just Google this issue and you'll see how many people have reported it online. I'm not alone and u need to watch true high quality 4k video or 4k hdr video for few minutes it will start lagging and then crash the app

[Tanmayrajthakur]

Have you tried hard resetting your phone?

[Karansharma74733]

Yup I've been dealing with this YouTube app issue since I had my Samsung S8+. It's been years and they still can't seem to fix it. Or may be it's their chipset limitations only god knows what's the real issue

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Enable the app permissions: Go to App Info > Permissions > Notifications > Notification Categories > Find the required notification and turn it on.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.).

Warm Regards,
Samsung Customer Support