S24 Ultra Optimisation issues- Apps crash

[SanjithKotni]

Apps crashing like anything. Optimisation is not upto the mark. Being an ios user earlier i can clearly notice many bugs in apps on S24 Ultra. May be iphone is still the best in optimisation. Please focus more on optimisation rather than innovation because one should satisfy with the basics in phone

Issue 1-

Scrolling issues in Youtube especially when reading comments. sometimes comments page is getting freezed and its not moving.

Issue 2 

When shifting between the apps the navigation is not smooth as it should be normally it jerks and move.

Issue 3

Still some apps are not working on 5G if it cannot work on 5G then network should be automatically changed to 4G. I need to manually change it to 4G so that apps gets loaded. This is so annoying everytime i need to change this by going setting to change 5G to 4G.

Please focus more on Optimisation in next OS update.

# Samsung developers team #BugsS24Ultra

[mahfux]

Hi

[SanjithKotni]

Hi

[Mayur000]

Right 👍

[SanjithKotni]

What ?? Do you also face this ??

[Mayur000]

Yes,
Leggy many time, youtube leggy scroll.

Animation is slow too.

I reset phone completely and install all apps again, restore contacts..

But no luck.. same issue.

So android 14 or one ui 6 is not well optimised for device.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Kindly perform the following steps to resolve your network issue.

Kindly check the device in a different location/network coverage area.

Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).

Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. Also, share video clips and images for better understanding. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support