I am using samsung s24 ultra, my wifi calling is enabled on device but i never gets connected to wifi calling. Device is always on cellular connection even in low coverage area. I am using VI and Jio sim. Please let me know how to troubleshoot this issue?
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● The Wi-Fi Calling feature may not be available depending on the country and carrier. Please check if the Wi-Fi is turned on and the SIM card inserted that supports the feature from the network provider.
● Follow the below steps to turn on Wi-Fi Calling:
● Turn on Wi-Fi Calling: 1. Go to Settings. Tap Connections, then tap Wi-Fi Calling.
2. Tap the switch to turn the feature on. If you see a popup asking for your emergency contact information, please enter it and tap Save. You need to be connected to Wi-Fi and have active service via a SIM or eSIM to enable Wi-Fi Calling.
3. Wi-Fi calling is now enabled. To turn it off, tap the switch again.
4. On some phones, you can also enable Wi-Fi Calling from the Quick settings panel. Swipe down from the top of the screen with two fingers, and tap the Wi-Fi Calling icon.
5. To update your emergency information later, go to Wi-Fi Calling and tap Emergency Address.
● Wi-Fi Calling settings: 1. You can set preferences for calls when your cellular network or Wi-Fi is unavailable.
2. Go to Settings, then tap Connections, then tap Wi-Fi Calling. On some carriers, you might need to tap Roaming network preference or When Roaming.
3. These settings are only available when Wi-Fi Calling is on: Calling Preference: Choose Wi-Fi calling or your cellular network. If your preferred network isn't available, the other will be used automatically. Emergency address: Update the address your carrier has on file for emergency services.
● Trouble with Wi-Fi Calling? ● If Wi-Fi calling isn't working, check these things:
● Wi-Fi Connection: Make sure you're connected to a strong Wi-Fi network. Check the Wi-Fi icon in the Quick settings panel (swipe down from the top of the screen with two fingers).
● SIM Card: Ensure your SIM card is inserted or your eSIM is active. Your address should be updated in case of emergencies. You can also check if your phone’s operating system supports the feature.
● If these steps don't help, contact your carrier. Note: Wi-Fi Calling may not be available on all carriers or devices.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
I am using jio and VI, wifi calling is not working for both sims. This issue happening with s24 ultra, wifi calling was working for both the sims in my old phone.
