Internet not working

[Dr_AmanVarma]

I had a jio prepaid connection in my S21 fe, using 5g since 2 years.

But suddenly, I'm not receiving 5g connection since a week, and also the 4g/lte doesn't work.

I tried resetting the network, replaced the sim, but no success.

When I put my sim in other phones, it's working fine.

I also tried using idea and Airtel in my phone, even they are working fine.

It's something with this phone and this number, help me, unable to use 5g or 4g since a week

Also, unable to talk on the calls. Either I'm unable to call, or when I receive a call, the person on the other end isn't able to hear my voice clearly. I manually need to shift to wifi calling only then I'm able to take and place calls

[K--D]

Update your Software an Factory reset Mobile

[Dr_AmanVarma]

Bro I'm on latest software update. I just updated 2 weeks back with september security update

[K--D]

Ok then Factory Reset it.
Samsung will only ask for Diagnostic logs

[Dr_AmanVarma]

I need the data in my phone, can't factory reset

[K--D]

You can take complete Backup of Device.

[Dr_AmanVarma]

Tried that, but when I restore the backup, all settings get restored so not working

[K--D]

Otherwise wait for Next Upgrade from Samsung.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.