Original topic:

Wide angle lens is not showing proper colour

(Topic created on: 07-29-2023 11:44 PM)
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anandevolving
Active Level 1
Options
Galaxy S
The wide angle lens in S23 ultra after the July update is not working. It's flickering and not showing the proper colour sign. Samsung need to issue an update quickly Anyone having these issues?
3 Comments
kushal584
Active Level 5
Galaxy S
Try resetting the camera app
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clear camera app data: Settings >> Apps >> Camera >> Storage >> Clear data.

Reset camera settings: Camera >> Settings >> Reset Settings >> Tap on Reset

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

anandevolving
Active Level 1
Galaxy S
Thank you all. I have taken to Samsung service and they found a problem and replaced my wide lens and 3x lens free of cost as it was in warranty. Thanks Samsung.
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