After updating to Android 16 today, my wharsapp is not getting installed on my device SM-S928B, it keeps on saying couldn't install Whatsapp, what the process to resolve this issue now? Please help, its urgent.
Try connect usb on pc. And turnoff the phone and Volume up and poweron at a time and turn on. You goto factory settings. Do wipe cache partition. Do only wipe cache partition. Not wipe all data be careful. After wiping cache partition reboot the device and say solve or not
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Update Your Device's Software: Settings > Software update> Download and install> On-screen instructions.
● First Check Your Internet Connectivity: Most of the time, Google Play Store errors are caused by intermittent or slow internet. If you are on mobile data, try to connect the device to a strong Wi-Fi network. If Google Play Store is not downloading while you are connected to Wi-Fi, you may need to troubleshoot your Wi-Fi first. The general rule is to ensure that your phone has a stable internet connection before you start to download anything from the Play Store app.
● How to Check Internet Connectivity: If you are connected within a Wi-Fi network, you may find Wi-Fi status on the bar whether it has strong or weak internet connectivity. If you are using your mobile data, you will need to ensure that you have enabled mobile data via your Quick panel. Follow the steps below to check your mobile data available.
● Path: Quick panel> Turn Mobile data on. Note: Google Play Store downloads only one app at a time. If another app is being installed or updated, wait for it to finish or stop.
● Check Enough Space on Your Storage: Settings > select Device care>Storage > tap on Advanced at the bottom of the screen> Check Available space> If your device has less than 1GB of storage available, you will need to free up some space. For example, you can back up your pictures and videos on the cloud and then delete them, or you can delete unwanted apps for more space.
● Clear Data and Cache of Google Play Store: Settings> Apps>Google Play Store> Storage > Clear data or Clear cache.
● Remove and Set Up the Google Account: Settings > Account and backup>Tap Accounts > Google account> Tap on Remove account.
● Restart the device: Press and hold the Power button until the menu pops. Tap the Restart button and wait for the device to power off and on again.
● Kindly try to connect the specific application once to make sure there is no issue from there end.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
