We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1: Open WhatsApp > Settings > Chats > Turn on Media Visibility.
2: Clear an app's cache: From Settings, swipe to and tap Apps (Gallery, WhatsApp). Select the app you want to clear. Tap Storage, and then tap Clear Cache.
3: Switch off your phone for a few minutes and then switch it on and wait for a few minutes.
4: Update the App if available (Gallery, WhatsApp). Update software: Menu>apps>settings>software update>install.
5: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
In case the issue still occurs, kindly contact the particular application helpline once, to make sure there is no issue from their end. You can reach the app developer through the email channel for which you please login to Play Store> select more option> select installed app> click on read more.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
