Warning ⚠️ New Update Heat 🔥

[fitterniti]

Phone was at a happy 32°C today morning when the new update for OneUI7 came in today morning. I just left my phone on the side to do its own thing and came back to it only five minutes later to see that the temperature jumped to 43°C.

Suffice it to say that I ran to the fridge and dump my phone in the freezer to let it cool down. But that also wasn't doing a good enough job, so I stuck it onto my gamesir cooling pad controller to bring the temperature down to normal again.

Please ensure that when you start the update, you have your phone kept in the freezer for 4-5 minutes and that will save you from getting the stupid green line that samsung has not fixed yet. 🙇🏻‍♂️

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[ram_ram]

After software update Green line may appear after 2to 3 week