Original topic:

Wallet problem

(Topic created on: Wednesday)
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vivek1989
Expert Level 5
Options
Galaxy S
I am not able to add cards in the samsung wallet everytime it shows this 

image


8 Comments
sumitdala
Expert Level 2
Galaxy S
It's not rupay card? Right? Cause it's not supported in Samsung wallet. Only visa and master cards.
vivek1989
Expert Level 5
Galaxy S
Canara bank and sbi
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sumitdala
Expert Level 2
Galaxy S
No. I asked if it's rupay, visa or master?
For example, I have axis bank visa card. It's just written on one side corner of the card. Usually in front side only.
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vivek1989
Expert Level 5
Galaxy S
Visa hai
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sumitdala
Expert Level 2
Galaxy S
Visa cards toh supported hain... agar naya phone liya hai toh kisi aur din try krna... sbi bank jyada busy rehta hai... Sarkari hai isliye
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sumitdala
Expert Level 2
Galaxy S
Enable Card Settings: Ensure that NFC and international or online/tap-and-go transactions are fully enabled on your SBI debit card via the Yono SBI app or net banking.

Contact SBI Support: Call your bank or check your SBI card/banking app to ensure international or online tokenized transactions are enabled on your debit card.

Remove Old Registrations: If the card was previously linked to an older phone or smartwatch, ask SBI support to clear out any lingering digital tokens attached to your account.
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vivek1989
Expert Level 5
Galaxy S
I have canara atm card too usko nhn le raha hai supported mnhj hau
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern regarding the issue of cards not adding in the wallet, please contact your bank branch and request them to whitelist the card details (this means removing and re-adding the card information in their system to enable tokenization).

Ask your bank to enable "card tokenization" specifically for Samsung Pay.

Once your bank confirms that the card has been whitelisted and tokenization is enabled, try adding the card to Samsung Wallet again.

If the issue still persists, kindly contact the dedicated Samsung pay helpline (18001237729 Operations 9 Am to 7 Pm) they will guide you with the exact information accordingly.

Warm Regards,
Samsung Customer Support

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