Voice break in S24 ultra on call

[pranit19]

Did anyone facing voice break on call?

They can listen you properly but there voice breaks.

But if I cut and call again then it's work fine .. 

I am using jio sim

[Mayur000]

2nd time its working good.

Phone is good, but first time it try to connect call using old frequency.

Network service provider have an issue with that frequency.

Cut call and 2nd time phone rescan frequency and updates with new.

Calling again works good.

But after sometime jio network have an issue with same frequency.

Its big fault of JIO doing bad things.

[iamrohitkm]

As jio is still testing 5G, this issue is there always. It happens with all the networks that test 5G so not a big deal. So jio is good.

[pranit19]

Are you facing same problem?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly check the device in a different location/network coverage area.

Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).

Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Reset settings: Settings > General Management > Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[ayushSamsung]

Solve hua bhai ? I am also facing same problem and I also use jio sim