I would like to respectfully state that I do not agree with the chargeable repair estimate of INR 19,159/-.
The pink line on my Samsung Galaxy S23 Ultra appeared automatically without any physical damage, accidental impact, water damage, misuse, or unauthorized repair. This issue occurred on its own, and I believe I should not be held responsible for a manufacturing or display-related defect.
Furthermore, this is not an isolated case. Many Samsung users have reported similar pink/green line display issues. As a loyal Samsung customer, it is disappointing to face such a problem and then be asked to bear the repair cost for an issue that was not caused by me.
I request Samsung to kindly review my case at a higher level and provide a suitable resolution as a goodwill gesture. I am only seeking a fair solution and request a free display replacement for my device.
Please escalate this matter to the concerned senior team and provide a positive resolution.
I have always trusted Samsung products and expect Samsung to stand behind its product quality and customer satisfaction.
I look forward to your support and a favorable resolution.
Already kar chhuka hu....aur unka Reason hai ,apne baahr Lamination Krwaya Thaa islie hum Bahar repair huye phone ki Guarantee nahi Lete ... Sab Mc Hai ...inko bas Paise Lene hai Kisi v Bahane se ....
As you have already coordinated with the service center team regarding your device issue, they have provided you with information after physically inspecting the device, in accordance with Samsung guidelines. Please be assured that they have given you all the correct information regarding the repair process for damaged products.
We suggest that you visit the service center again and submit your device for further processing. Rest assured, we will provide best-in-class services, and the repair will be carried out by trained and certified Samsung engineers. Additionally, all parts used will be genuine.
You are not taking responsibility, and instead of providing a solution, you are only giving excuses. I am not willing to pay ₹20,000 for a display replacement. I request Samsung to replace the display free of cost as a goodwill gesture, considering the circumstances. Also, please tell me whose phone remains completely scratch-free and brand new after two years of regular usage? Minor wear and tear over time is normal and should not be used as the sole reason to deny customer support. I request you to discuss this matter with your senior team or manager and provide a proper resolution. I am ready to submit my phone for inspection and display replacement, but I expect Samsung to consider my case fairly and support me through a goodwill replacement. I look forward to your final response and resolution. Thanks Shubham Singh
