Original topic:

Urgent Issue with Camera Quality After One UI 6.1 Update on Samsung S23

(Topic created on: 06-06-2024 10:02 PM)
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Rahulchilampath
Active Level 3
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Galaxy S
I recently purchased the Samsung S23 and was extremely impressed with the camera quality. However, after updating to One UI 6.1, I've noticed a significant degradation in the camera performance. The photos now appear pixelated, especially when zooming in on nearby objects. The quality has dropped to a point where it feels like I'm using a phone worth only ₹10,000.

This is very disappointing as the camera was one of the main reasons I chose this phone. Could anyone/samsung team please provide a solution to restore the original camera quality? Whether it's through a new update or guidance on how to roll back to the previous version, I would greatly appreciate your assistance.

Umangmathur
Expert Level 5
Galaxy S
Try reporting to samsung support
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Galaxy S
Already done, they did some camera reset that's all
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Galaxy S
See the changes20240223_081807_1000000050_1708656489.jpg20240601_174352_1000008979_1717244035.jpg
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Galaxy S
First picture before 6.1 update and second one latest.
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akmax
Beginner Level 2
Galaxy S
I am also facing the same issue in s23+ the camera quality way better in the previous updates and now the low light performance has also decreased I bet Samsung is opting the Apple strategy degrading phone so that people can buy their new products.
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Galaxy S
Yes, I guess so. They want people to upgrade to s24. Please raise a complaint
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akmax
Beginner Level 2
Galaxy S
You can clearly see the difference how much the picture is washed out both were taken with the 3x lens Samsung needs to do something about this else at the end people will file a lawsuit same as apple faced.20240612_202628_1000137367_1718204192.jpg20230823_193628_1000067857_1692803271.jpg
SankethB
Active Level 1
Galaxy S
I haven't updated S23 base to one ui 6.1 but only camera app is updated and camera quality is pretty bad - images are blurry and lack details! 20240604_154138_1000023787_1717490498.jpg
pritam112
Active Level 2
Galaxy S
Yesterday I purchased s21 fe come with android 14 and one ui 6.1 out of the box, the camera quality is too low I didn't expect that .. in youtube I see it competing with iPhone 13 but now it can't compete with iqoo z7 pro I'm very disappointed 😔
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