Original topic:

Update problem

(Topic created on: a month ago)
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UchihaR
Active Level 7
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Galaxy S
After update my phone to ONE UI 8.5 the battery draining is kind of noticeable. But I think this Battery draining issue is happening not only because of ONE UI 8.5. The weather is playing a vital role too. Weather is extremely hot than usal this year right now and for last few months. But also my request to Samsung company for provide more and more stable updates than usal. It's a software and hardware combined issue. I m a Galaxy S24 Ultra user and S24 Ultra is not a very old model. Also i bought my brand new S24 Ultra last year on 11th September. So it’s only 10 months + for me. Also most of the users are human, so they can't stay in a air condition supported room for a very long time. Samsung should understand this matter and consider it. So for Galaxy user's Samsung should give more stable updates without any bugs. You produced these phones, we buy them. So Samsung, now it's your duty to make us feel comfortable while we r using your products. 
I think I make a very clear statement here. 
Thanks. 
3 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way"> Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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UchihaR
Active Level 7
Galaxy S
That's a lot of work I have to do. Why bother?
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happysingh211
Active Level 3
Galaxy S
Can anyone suggest me should i update my S24 ultra on One ui 8.5 latest build ?

I m currently on feb 2026 patch update One ui 8 version.. i m getting scared after seeing reviews like phone's battery got bad or performance related things also i have seen somewhere that some unsual bugs came in this phone after being updated on the latest One ui 8.5 versions..
so, i had decided not to update my phone as well..

So, should i update this time or not ? Please someone tell this.. It will be helpful for me 🙏 😊
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