Original topic:

Unable to use Google services when connected to a particular wifi

(Topic created on: 04-24-2023 04:36 PM)
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Techgeek25
Beginner Level 2
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Galaxy S
In my android phone (Samsung S22+), when I connect directly to my home wifi, I am not able to connect to google services like playstore, youtube, drive, assistant and all. Occasionally playstore and youtube works but drive and assistant has issues all the time. All other websites and apps are working perfectly. Even other devices are able to use google services. Now when I connect to another wifi or mobile data or connect a different phone to the same wifi and use its hotspot to connect to my primary device, I am able to use the google services. I tired clearing the cache, restarting my device or checking the system date but didnt help me. I have also tried restarting and resetting my router. 
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5 Comments
john163
Active Level 9
Galaxy S
could be temporary issue with isp wait for a week and see usually gets fixed when ip gets changed
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Techgeek25
Beginner Level 2
Galaxy S
Been 3 weeks already, still no improvement
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john163
Active Level 9
Galaxy S
you tried resetting your router? i used to have similar issue before couldnt update anything from playstore but got solved automatically..could be ip address issue, do one think connect to your home wifi and use vpn and see if these services work, if it works then could be ip address or dns related issue
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Galaxy S
Same issue Screenshot_20230425_103505_Google Play Store.jpgScreenshot_20230425_103652_Google Play Store.jpgScreenshot_20230425_103811_Google Play Store.jpg
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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