My S24 ultra is updated to one UI 7 few weeks before. It was fine for earlier few days. But from past week UI started restarting frequently and now the restart rate is high and increasing day by day.
Please note only UI is restarting, not the phone.
Is there anything that I need to manage to fix it? Please help.
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution . Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Note: Kindly use genuine Samsung charger.
1.Disable auto restart function, there are two methods to disable auto restart function: Settings > General management > Reset > Disable Auto restart (if enabled).
If the issue has not been resolved, then follow;
2.If you are facing this issue after installing any new application, then uninstall that application: Settings > Apps > desired app > Uninstall > OK.
3.If the issue is still not been resolved then, update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now Note: Your phone will restart after the update is installed.
4. If the issue still persists, then reset the settings: Go to Settings > General Management > Tap on Reset > Tap on Reset settings.
5.If the issue is still not been resolved, Reset the device:
IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Simple data transfers. Secure backups. Smart Switch is the app that moves content to your new Samsung Galaxy from your old device, whether it's an Android device or not.
