USB bug

[JinThomson]

Anyone facing bugs with USB port?

Sometimes fast charging will slow down. 

Sometimes it will start giving warning of moisture or foreign object. 

[rufus1804]

I, too, face this problem, but try these:
First, just simply clean ur usb port and the charging cable connector.
Then...go to settings check the charging settings...turn on the charging option of fast charging

If that is all done...
Go to settings, apps, system apps, show system apps, then go to usb charging app then...clear cache..

[JinThomson]

I have done that a couple of times but that's not a permanent solution.

[rufus1804]

Okay then u need to change the charger... if still not solved...contact the service center before the warranty expires

[JinThomson]

I have tried 3 different chargers. It's an issue with software. It started happening after the latest update.

[rufus1804]

Okay...then contact service center...and explain...they might solve it

[Wodehouse]

Possible Causes
1. *Dust or debris*: Blockage of the USB port due to dust, dirt, or other debris might be causing issues.
2. *Moisture or water damage*: Exposure to moisture or water might be triggering the warning.
3. *Faulty USB port or cable*: Issues with the USB port or cable might be causing connectivity problems.

Troubleshooting Steps
1. *Clean the USB port*: Gently clean the USB port with a soft brush or compressed air.
2. *Check for moisture*: Ensure the USB port is dry and free from moisture.
3. *Try a different cable*: Use a different USB cable to rule out cable-related issues.
4. *Restart your device*: Sometimes, a simple restart can resolve connectivity issues.

Additional Tips
1. *Use a high-quality cable*: Ensure you're using a high-quality USB cable compatible with your device.
2. *Avoid exposure to water*: Keep your device and USB port away from water and moisture.

If issues persist, consider visiting a service center or contacting the manufacturer's customer support for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

1. Galaxy device moisture issue: https://www.samsung.com/in/support/mobile-devices/moisture-handling-tips-for-mobile-phones/

2. Galaxy device slow charging issue: ● We always recommend to use genuine Samsung charger for charging your device.

● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.

● Check charging: If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

● If you using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.

For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Kindly check if ''Multiple applications'' are running in the background of the device.

● When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[JinThomson]

The new April patch has fixed this issue successfully 👍🏻