Resolved! Solved

Original topic:

USB C headsets not working

(Topic created on: 05-05-2021 03:19 AM)
RvDisodia
Active Level 2
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Galaxy S
I have S10 Lite. My type C headphones that come along the box were working last night but now suddenly stopped. When i connect it, it shows USB connector connected but the sound comes from the phone. when i remove them it shows USB connector disconnected in the notification pannel. I have updated all the apps, tried rebooting in safe mode but the issue still persist.

And seems like i am not the only person who is facing the issue.

Also attaching the comments from the Samsung USB C app from galaxy store. 

image




Seems to be a software issue please solve it ASAP.

1 Solution


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Solution
Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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24 Comments
AMPK
Expert Level 3
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Galaxy S
Insert the cable and restart your mobile and see.
RvDisodia
Active Level 2
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Galaxy S
Tried, doesn't help 😔
adrperis
Beginner Level 4
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Galaxy S

Tried, doesn't help  either

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CharlesGarnier
Beginner Level 2
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Galaxy S

ok it worked for me.

Before inserting USBC headphones and then restarting while the cable is still in, I also made sure Routing in dev options is off and USB debugging is off as well + made sure all Apps in the Gallaxy store + Phone software are up to date.

I hope it will help others to solve the issue.

 

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Strangeneria
Expert Level 5
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Galaxy S
Restart your device or check type c headphones' cable
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RvDisodia
Active Level 2
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Galaxy S
Tried restarting the phone multiple times, even in safe mode.
Have checked the headphones in other device working fine.
Strangeneria
Expert Level 5
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Galaxy S
Is this issue after update ??
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RvDisodia
Active Level 2
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Galaxy S
Yes
Strangeneria
Expert Level 5
Options
Galaxy S
Try wipe partition from boot
This may be a bug
.
.
If still there then send error report to samsung !
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