RvDisodia
Active Level 1
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Galaxy S
I have S10 Lite. My type C headphones that come along the box were working last night but now suddenly stopped. When i connect it, it shows USB connector connected but the sound comes from the phone. when i remove them it shows USB connector disconnected in the notification pannel. I have updated all the apps, tried rebooting in safe mode but the issue still persist.

And seems like i am not the only person who is facing the issue.

Also attaching the comments from the Samsung USB C app from galaxy store. 

image




Seems to be a software issue please solve it ASAP.

1 Solution


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Solution
Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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13 Comments
AMPK
Expert Level 2
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Galaxy S
Insert the cable and restart your mobile and see.
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RvDisodia
Active Level 1
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Galaxy S
Tried, doesn't help 😔
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Dr_Strange
Expert Level 5
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Galaxy S
Restart your device or check type c headphones' cable
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RvDisodia
Active Level 1
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Galaxy S
Tried restarting the phone multiple times, even in safe mode.
Have checked the headphones in other device working fine.
Dr_Strange
Expert Level 5
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Galaxy S
Is this issue after update ??
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RvDisodia
Active Level 1
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Galaxy S
Yes
Dr_Strange
Expert Level 5
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Galaxy S
Try wipe partition from boot
This may be a bug
.
.
If still there then send error report to samsung !
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RvDisodia
Active Level 1
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Galaxy S
Tried that as well, no success.
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Sxipper
Active Level 4
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Galaxy S
Just in case if you haven't checked, you can always switch Audio output in Smart things once the headset is connected under notification bar. If that doesn't work try clearing cache and then try.
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