Original topic:

Transition effect not working

(Topic created on: Saturday)
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Tonieee
Active Level 2
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Galaxy S


I'm currently facing two issues with my phone.

First, the transition effects don't seem to be working properly. Even though the transition setting is turned on, there's no smooth animation when switching between the lock screen and the home screen. When I turn on the screen from the lock screen, it feels like the display just suddenly switches—almost as if the screen shuts off and turns on again—with a slight lag. Similarly, when locking the phone and going back to the lock screen, there’s often a glitchy effect. It’s hard to describe exactly, but the transition appears broken or stuttery at times. I’ve already tried resetting all settings, but it didn’t help.


image


Second, as shown in the second photo, there’s an issue with the battery icon on the lock screen. The battery symbol in the top-right corner appears dim or faded. I hadn’t noticed this before, but it became apparent after resetting the settings. It seems slightly off and doesn’t look normal. Not just the battery icon it is with evryting which is there in the status bar while on lock screen.

I’d really appreciate your help with this—it’s getting quite frustrating as this is not the first issue i am facing with my phone.

2 Comments
BiRdMaN
Expert Level 5
Galaxy S
It is a BUG send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful please Accept it as a solution Thank you 😊
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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