This device is not available for exchange. error for exchanging my galaxy s20 for s23

[karan2412]

I am trying to exchange my Galaxy S20 device on the Samsung online store. Every time I enter my device's IMEI on the exchange portal I get the following message- This device is not available for exchange. Please select a different device.

I am trying to buy the Galaxy S23 and want to trade in my old phone. but it is not working. can someone please tell me what to do here? 

Need response urgently.

[NOOB_1ST_ACC]

Try in Samsung cafe

[deep10371]

Where did you see that it is eligible?

[deep10371]

Bcoz ur device is not eligible for trade or exchange it's outdated according to their criteria

[karan2412]

But it is still a galaxy S20 device bought from samsung website. Which is eligible for the exchange program. Why is it not eligible!? How does that make any sense!?

[NOOB_1ST_ACC]

He, don't know.


Try in Samsung cafe

[iamMUKESH]

Bhai outdated device ko hi too exchange krte h, ab koi new device thodi exchange krna chahega

[shivam18]

Hello karan2412 bro . I think new One UI has lot of bugs . And Samsung will not fix any bugs in any Smartphone through software update never and specially green line issue in S Series , Fold Series , Note Series as well as A Series . I donot want not a single product from Samsung in future in any case now bro . I am happy with my Samsung Galaxy A70 4G Indian Varaint Smartphone now bro . Please stay away from Bad Exynos devices from now bro .

[karan2412]

How does that resolve my problem?

[shivam18]

Hello karan2412 bro . Are you ok with that also , All S23 Series and S22 Series do not have Free Display Replacement according to Samsung if these devices face green line issues after Software Update . You have to pay huge amount than your problem will be resolved bro .