There is no custom mode turned on but WhatsApp isn't working for months😕

[Dark_Slayer_007]

[vinayshah]

Check in settings, about phone and status- if it's showing phone as official or custom. If it's custom u can get it flashed at Samsung service center but do take backup b4 u do that.
If it shows official then there are chances that u might be logging into safe mode.
In any case visit service center OR try hard reset(DONT HARD RESET IF IT SHOWS "CUSTOM") for ur phone. It should help.
If it's custom mode in status then don't drag it for more days bcoz I had a very bad experience with this problem in my father's phone. After a month or so phone became useless by giving IMEI error. Custom mode messed with IMEI registration of the phone.
Get it solved ASAP.

[Dark_Slayer_007]

Thx bro

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Dark_Slayer_007]

I just had to uninstall recent updates of modes and routines now everything is working fine thank you all for your concern.