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04-07-2025 10:07 PM in
Galaxy S
My samsung s 22 ultra after update March 01, 2025 that security update cause my touchpad, not working totally dead. Only I can use with my S Pen is working. So I read too many forum about this problem too many people have this problem after they replace their screen, most of have a problem who is replaced the screen and I replace also from Samsung Service Center, but the problem is I cannot downgrade the firmware where I think is related from the form where version do not recognise the Screen touch.even I replace from places at Samsung service centre.So what should I do I don't know I cannot downgrade the firmware.So Samsung should be consider this to many people have.This issue anyone know then plz help me.
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- Samsung
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04-08-2025 12:22 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We want to inform you that we never recommend downgrading your device software, as this may lead to malfunctioning of your device.
If your issue is still unresolved, we kindly request that you visit the service center where your product was previously serviced. The technicians there will be able to provide you with all the necessary information after physically inspecting your device.
Warm Regards,
Samsung Customer Support
