As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according information after inspecting the device about parts replacement. Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine.
Meanwhile, you have mentioned that your device working fine and in case still issue persist, kindly coordinate with the service team for any further assistance regarding this matter.
Hi team, There was no issue before the update. I am not sure why my phone start lagging after the update. Service center told me to replace the motherboard as they do not have the efficiency to perform chip level repairing. My simple question is .. why do the customer has to pay for part replacement if there was nothing intentionally done to the device?
If there was a issue with motherboard, then how it is getting switched on now as customer support team was not even able to switch on the phone?
The information provided by customer service center was completely wrong and to just loot customer money.
The issue has not been resolved yet, my phone still get switch off when I use camera ,gallery or any other system app.
Being a premium member of Samsung, i request you to please do sort the issue as there was nothing installed intentionally. There was a push update from samsung after which the issue started.
For your reference, the update of UI7 was stopped by samsung on April 25 , 2025. There is still a bug in the update, Please look in to it.
Finally, I will not be able to pay 32000 rs for motherboard replacement. Please help me fixing the error
