Original topic:

Sudden Screen touch issue noted in S21 Fe after February Security patch update

(Topic created on: 02-25-2024 08:01 AM)
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Glimpse
Expert Level 5
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Galaxy S
There was a sudden Screen touch issue with S21 Exynos version after February update, slowness in device too . I also felt an improvement in camera post the update. I hope samsung technicians will fixt it soon. I did cache partition clearance too post the update. Everytime its not possible to reset device post a security patch update. I hope samsung will fix this issue soon. See everytime recording of issue is not possible hope samsung technology experts will understand this and fix it soon as a person in hospital and when we suddenly want to make a call when things like this happens we feel pathetic 😭

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13 Comments
Glimpse
Expert Level 5
Galaxy S
Be a human. Bye
cs_member10
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Glimpse
Expert Level 5
Galaxy S
See this may not be possible every time when you are using smartphone at need please tick bugs from your end
Galaxy S
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