Strange problem in screen password for S22 Ultra

[MohammadAbbas1899]

I have Samsung Galaxy 22 Ultra and I use the same password for 1 year & 3 months, and now the phone said the password is incorrect and locked out for 24 hours many times.

The last app installed is Microsoft Authentication, after the app installed it ask for phone password and not accept the correct one, then the phone start to reject the valid password until it locked out.

I tried the safe mode and still have the same problem.

"Find my mobile" is not activated. 

For sure the password is correct. 

Samsung support in many countries cannot help me. 

I have very important data on the phone.

Any suggestions? 

[sms222000]

You can check I YouTube, and you will find a solution

[tarxiq]

This is weird, but it can not happen randomly, and the authenticator app can not do anything. You can unlock your phone by opening find my mobile in your laptop>sign in>find your device>unlock phone.

Now i did some research for you, I couldn't find anything related so you can either contact a samsung center or visit the closest mobile shop you trust. Cheers

[MohammadAbbas1899]

Thank you

I found some users have the same problem. 

https://learn.microsoft.com/en-us/answers/questions/137361/microsoft-authenticator-locked-my-samsung

https://eu.community.samsung.com/t5/mobile-apps-services/lock-screen-suddenly-asks-for-password-alwa...

[Samsung_specialist · Accepted solution]

We regret to inform you that currently, the Remote Unlock feature in the SmartThings Find website has been temporarily suspended. We have temporarily ceased providing the service of the Remote Unlock feature in order to make improvements and enhance its functionality.

In the meantime, we recommend visiting our service centr.

To check for the nearest Samsung service center kindly click on the link:-

https://www.samsung.com/ae/support/service-center/ 

[MohammadAbbas1899]

Thank you.

I have two question if you can help.

Q1: Can Samsung Service Center unlock my phone if I prove my ownership?

Q2: The "Unlock" service is temporarily suspended not permanently?   

Thank you in advance.