Whitelisting your device's IMEI for Jio True 5G access (especially for imported or non-listed devices) is typically handled by Jio customer support through the MyJio app, as there's no direct self-service option in the app. Here's a step-by-step guide based on user-reported successful processes:
Open the MyJio App: Launch the MyJio app on your Android device. Ensure it's updated to the latest version from the Google Play Store.
Access Customer Support: Tap on the menu icon (three lines) in the top-left corner, then select "Help & Support" or directly search for "Chat with us" in the app's search bar.
Initiate Chat: Choose the "Chat" option to connect with Jio support. If prompted, select the category "Network & Connectivity" or specifically "Unable to connect to 5G" to route to a live agent faster.
Explain Your Issue: Once connected to a support executive, describe your problem clearly—e.g., "I'm using a Samsung Galaxy S24 Snapdragon variant (IMEI: [your IMEI number]) purchased from Flipkart during BBD 2025, but Jio 5G isn't activating despite being in a 5G coverage area. Please whitelist my IMEI for True 5G access." Provide your IMEI (dial *#06# to get it) if asked.
Follow Support Instructions: The executive may verify your details, process the whitelist request (which can take a few minutes to hours), and guide you through any immediate steps like network reset or SIM re-insertion. They might also suggest activating 5G on a compatible device first, then swapping back.
Restart and Verify: After the process, restart your phone, open MyJio again, and check for a "Jio Welcome Offer" banner under the home screen or in notifications. Enable 5G in phone settings (Settings > Connections > Mobile Networks > Network Mode > 5G/LTE/3G/2G Auto). Test in a 5G area.
Tips:
If no live chat connects immediately, try during business hours or use the app's callback option.
As a workaround before contacting support, clear MyJio app cache/data (Settings > Apps > MyJio > Storage > Clear Cache/Data), relog, and check for the 5G offer banner after 24-48 hours.
This process has resolved issues for many users with imported devices, but it may take 1-2 days for full activation.
If the issue persists post-whitelisting, visit a Jio store with your device and bill.
