Original topic:

Solution for Green line / Yellow line issue

(Topic created on: 06-05-2024 11:30 PM)
871 Views
Adusparx
Active Level 2
Options
Galaxy S
Hey guys, I'm sure a lot of you are facing these yellow line display issue on your phones. I and a lot of other people have unfortunately gotten this issue after the recent OneUI 6.1 update, without any fault of own.

I've been in touch with Samsung through phone, email and directly the service center and they say that they used to provide 1 time free replacement until April 30th 2024 even after warranty is over. 

On asking them to extend this policy because more people are facing the issue after May's One UI 6.1 update, they're saying nobody else is facing this issue. 

So here's my request

Please report this issue to your nearest authorized service center and make sure they register your complaint and generate a job card. 

This is the only way for Samsung to officially realise that this problem is reccuring with new updates and extend their free replacement policy. There's no other better way.

Please do this if you have a genuine issue. Other companies are offering lifetime free replacement or coupons to compensate while Samsung is denying this even for customers who've bought flagships. There may be some outliers, but most people are getting rejected for no fault of their own. 

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6 Comments
Umangmathur
Expert Level 5
Galaxy S
Try factory resetting your device
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Adusparx
Active Level 2
Galaxy S
Already tried, didn't work.
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Wildvine
Active Level 6
Galaxy S
+1 with you. Samsung should be more careful before releasing the security patches
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Antonyee
Active Level 3
Galaxy S
Tomorrow I will be having a call with the senior manager from customer mgmt team.. hope for the best
TapuDas
Active Level 3
Galaxy S
My S22 Ultra has same problem. Now it is in service centre for a screen replacement free of cost. But I'm afraid for next security updates.
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