S21fe yellow line issue

[ASK1987]

Out of nowhere a strange yellow line has appeared on my display. Just happens to go through and found many users face the same issue. Why Samsung is not acknowledging the issue and providing screen replacement as this seems to be a manufacturing detect and not any kind mishandling of mobile. I hope Samsung respects the customers to take up this issue on high priority and offers a better solution. 

 

[JithinAjith]

Exynos or Snapdragon chipset?

[ASK1987]

Exynos

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[ASK1987]

Thanks. I have sent the error report. Is there any solution for this

[User28]

Except for replacing the screen, there is no other solution.

[ASK1987]

Will it be covered under extended warranty

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[ASK1987]

Just got an update from WhatsApp support for screen replacement. Hope it helps others also.