Original topic:

Software update screen issue

(Topic created on: 11-06-2024 07:56 PM)
164 Views
srirams11
Beginner Level 2
Options
Galaxy S
After software update on Nov 2 I can see green and pink lines on my display. Please suggest

Samsung Galaxy S22
8 Comments
Galaxy S
@Srirams11 either you can wait for samsung to include your device on their free replacement policy or lodge a complaint in consumer court against samsung and ask for compensation.. It is completely free and you will get success..

I have s22 plus and facing same issue .. Next week I will complaint in consumer court
Oneui_new
Expert Level 5
Galaxy S
Please let us updated about customer court's decision
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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srirams11
Beginner Level 2
Galaxy S
I have visited service center and it was my worst experience as they are saying that this is not their problem. If you want you can change the display and informing me that this is not due to software update.

Samsung team. Can you assure me that this issue is not occurring due to the software upgrade which l did on 2Nov
Galaxy S
They wont give an assurance as they themself do not know what oart of software uodate has caused it.
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srirams11
Beginner Level 2
Galaxy S
I have my display changed with help of Samsung support.
Thanks
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