Original topic:

Snapchat

(Topic created on: yesterday)
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DinakarP
Beginner Level 2
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Galaxy S
Hi Guys,

Now a day almost all user use Snapchat application, but you you notice some glitch on s24 ultra while clicking the image? 
After clicking the images user have to wait for micro second but this app runs buttering smooth like iphone any series but flagship ohone like s24 ultra cant run this app smoothly. 

Did you guys notices any shutter lag in Samsung series?

Please comment. 
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2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine. So we would request you kindly contact the respective helpline to make sure there is no issue from their end.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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DinakarP
Beginner Level 2
Galaxy S
Previously i was using s21 ultra but the same issue was persists..i have tested snapchat on iphone and vivo models and the shutter speed is quik as per their normal camera setting. But in samsung shutter speed is lagging
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