Original topic:

Sim Network issue S23FE Latest Update.

(Topic created on: a week ago)
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A_Gautam
Active Level 6
Options
Galaxy S
Hey everyone, for the last few weeks, I have been facing a network signal issue. Everything works fine, and then suddenly both SIM networks vanish. It looks like there's no SIM in the phone, and then it comes back again. This whole thing takes 10 to 15 seconds. How can I fix this very annoying issue?

I'm using a physical Airtel SIM and a Jio eSIM, and I'm facing this issue with both. It sounds like it's a device issue, not a service provider issue, and I'm living in the center of Bengaluru, Karnataka, where the network is extremely strong.
4 Comments
vinnu89
Active Level 4
Galaxy S
S24 fe also same issue.i have faced 2 times.
A_Gautam
Active Level 6
Galaxy S
I really thought there was an issue with my phone. If this is a common issue, then Samsung needs to fix it.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

A_Gautam
Active Level 6
Galaxy S
Okay will try
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