Original topic:

Sim Issue

(Topic created on: 2 weeks ago)
83 Views
AbhaySRawat
Active Level 1
Options
Galaxy S

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I am getting issue with my sim in slot 1 in my s24 ultra, it get removed by itself , and also return by itself, for few moments the first sim is Gone then it come back by itself, i've tried changing sim, but problem persist, here is screenshot 

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8 Comments
ITZ0ME0VIJAY
Active Level 1
Galaxy S
I am also facing this issue
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srimaruthi
Active Level 5
Galaxy S
If it continues better to visit service center. Port issue will be resolved
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MrAKS
Active Level 10
Galaxy S
after june update?
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AbhaySRawat
Active Level 1
Galaxy S
Still persist after June update, but was from before the update, I think after last update
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MrAKS
Active Level 10
Galaxy S
Settings → General Management → Reset → Reset Mobile Network Settings

ye try kro or phone restart kro. agar fir bhi nhi ho to service centre dikhao
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AbhaySRawat
Active Level 1
Galaxy S
Try Kia 2 baar, new duplicate sim bhee lia , but problem is there
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MrAKS
Active Level 10
Galaxy S
then it is hardware issue.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Please follow the below steps:
● You can try to restart your phone.
● First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.

● Either one of the devices will determine the possibility of the issue.

1- Existing SIM card with another phone.
If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service centre.
If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider.

2-Existing phone with new SIM Card
If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider.
If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service centre.

Note.
● Please restart the phone after changing the SIM card to allow the system to detect.
● Kindly ensure both testing devices function well before testing.

● Kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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