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2 weeks ago in
Galaxy SI’ve been experiencing a huge battery drain issue after the recent One UI 8 update, especially during screen-off time. I’ve been using this phone for the last four months, and I had already followed all the recommended battery optimization steps suggested by Samsung in various posts.
It’s really disappointing to face such an issue on a flagship device, especially when my previous Galaxy M31s never showed this kind of problem.
Kindly look into this matter at the earliest.
(Screenshot attached)
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2 weeks ago in
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2 weeks ago in
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2 weeks ago in
Galaxy SThank you for reaching out to Samsung support regarding the battery drain issue you are experiencing after the One UI 8 update. The concerns you have raised are taken seriously.
It is common for some users to experience temporary battery drain after a major software update. This is because the device's adaptive battery feature resets and needs to re-learn your usage patterns, a process that can take up to a week or two to complete. During this time, the phone may also perform background optimizations of apps to ensure they work efficiently with the new software, which can consume extra power.
While you have already taken many recommended steps, please consider the following to help resolve the issue:
Wipe the cache partition: This is often the most effective step after a major update to clear out any temporary, outdated, or corrupt files that might be causing instability and battery issues. You can find instructions on how to do this on the Samsung support website.
Check for app updates: Ensure all of your apps, especially those from the Galaxy Store and Google Play Store, are updated to their latest versions to avoid compatibility issues with the new software.
Use the Samsung Members App: The Samsung Members app has a diagnostic feature that can check your battery's status and health. You can also use the app to send an error report, which allows our technical team to take a closer look at what is happening with your specific device.
Monitor background app usage: Review which apps are using the most battery in your device care settings. You can then put rarely used apps into "sleep" or "deep sleep" to prevent them from running in the background and draining power.
If the problem persists after following these steps, our technical support team is ready to provide further assistance. You can schedule a callback, chat with a representative, or book an appointment for a face-to-face consultation through the Samsung support website.
We appreciate your patience and thank you for being a Samsung customer.
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2 weeks ago in
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2 weeks ago in
Galaxy SDon't worry, it will not delete the files; it only wipes the cache.
Maybe after this, your battery drain will get fixed.
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2 weeks ago in
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2 weeks ago in
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2 weeks ago in
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2 weeks ago in
Galaxy SOpen Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
