Sensors stopped working on Galaxy S8

[EmPrAcE]

I got april security update recently for my galaxy s8. Even after the update,the phone was working perfectly. Yesterday when i tried to use the phone just after charging it completely, i was not able to unlock the phone using iris scanner. After that i came to know that almost all the sensors stopped working. Fingerprint scanner is working perfectly though. I never dropped the phone. I dont think it is a hardware problem since there are no physical damages. I came to know that there are others who have the similar problems. I restarted the phone a couple of times. I did a factory reset. Still the problem exist. If anyone who had this issue resolved it, then tell me what i should do.

[HunterR]

which phone do you have?

[EmPrAcE]

S8

[drharshXDA]

wait for the fix to arrive

[EmPrAcE]

do you think a software fix is coming soon.

[drharshXDA]

if this is an issue commonly then fix will come

[Aziz]

press and hold the power button... then press and hold the power off.. u will get a prompt.. click on it🙂

[EmPrAcE]

Thank you

[EmPrAcE]

Samsung responded to my report. They told me to restart the phone after setting to default app preferences. If that does not work, then i should try safe mode. If that does not work then i should do a factory reset. Now i know that samsung did not even read my report full since i mentioned in that i did all this steps. They dont have anything new to say. Samsung dont know what is wrong with their products and how they can fix it. when i went to service centre, they said international warranty is not covered. I have another 6 months of warranty. But samsung India said they wont cover it. I am very dissapointed and samsung service is the worst.

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, the relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/