Secure folder pattern issue

[sahilsdk]

I have forgotten the pattern for my secure folder and im not getting the option to reset it. I have very important documents in it . Kindly help me resolve this issue.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Step1: Navigate to apps screen and tap on Secure Folder and enter your set unlock code.
Step2: If you have incorrectly entered your unlock code or pattern, choose Forgot Pattern.
Step3: Tap on Reset.
Step4: Enter the Samsung account password and tap on OK.
Step5: Select another lock code or pattern.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support