Secure folder backup restore issue

[vamsi_neo]

I backed up my secure folder to samsung cloud before factory resetting my phone. After logging again to secure folder it shows last backed up date correctly but when I open restore it says no back up data with some unknown error occured pop-up. When I go to delete backup ,even there no backed up data is shown. Any one faced this issue and any solution?

[shivmgor]

Secure folder me back-up ka option he hi nahi
Tumne kese kia?
Smart switch se?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.