As per your query, we request you to elaborate your issue on the detail and kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Please share the concern by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application > Support>> Type your issue>> Tap on error report >> Tap on send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
