Secure Folder files Missing

[Taurusthebull]

I opened my Secure Folder only to realise that files inside the folder is missing. I have saved photos and videos in the secure folder. However I can only see few photos and no videos. Anyone help me to recover all the files that i put inside the secure folder.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support,

As per your concern, we would request you to kindly perform the following steps to restore the data if you have set data back on your device.

1. Backup Secure Folder data:
Step 1: Go to Settings.
Step 2: Tap on Biometrics and Security.
Step 3: Tap on Secure Folder.
Step 4: Enter your PIN/Pattern/Fingerprint to unlock.
Step 5: Tap on Backup and restore.
Step 6: Tap on Back up Secure Folder data.
Step 7: Tap on Auto Backup to enable Auto Backup.
Note: Auto backup will start when you have been connected to Wi-Fi for an hour and the phone is charging with the screen off. it will only run once every 24 hours and will not back up files larger than 1GB.
Step 8: Tap on Back up to take a backup.

2. Restore Secure Folder data:
Step 1: Go to Settings.
Step 2: Tap on Biometrics and Security.
Step 3: Tap on Secure Folder.
Step 4: Enter your PIN/Pattern/Fingerprint to unlock.
Step 5: Tap on Restore.
(Restore your Samsung Cloud backup to Secure Folder.)

However, If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

[Taurusthebull]

The restore is empty and have nothing to restore. I just want to understand if this is secure folder how files can go missing. I have reach other threads as well and I am not the only facing such situation. Apparently it is quite common that people have lost their files from secure folder. This is just totally unacceptable thing. Samsung can't just get keep make our files Missing from the secure folder.

It is a breach of the data privacy from the Samsung end.

[GaborB]

I'm also experiencing data loss from the Secure Folder. And, after careful deliberation and assessment, I can share with you how something like this could happen: Samsung's developers and QA personnel are complete imbeciles. That also explains how could the video editor destroy the frame rate of all videos that you even just trim, and how could they leave bugs like that in their most widely used applications for many months. It's really the Occam's razor argument at this point.

My current Samsung Galaxy S23, Galaxy Tab S9+ and Watch 6 Classic (with still horrible lag, a rotating bezel that stops functioning, and poor battery life btw, even though it's the 3rd generation I tried) will be my last Samsung products that I've ever bought, end of story.