Original topic:

Scrolling stutter issue on the Galaxy S24 Ultra?

(Topic created on: 12-30-2024 10:36 PM)
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MagicalSalad
Active Level 2
Options
Galaxy S
Issue #2, and perhaps the bigger problem; I am facing this really annoying issue where the phone stutters quite often while scrolling. It's way more noticeable in apps like Reddit, Instagram, and WhatsApp, where there is data being loaded. But it also happens in the settings and home screen sometimes. It's incredibly annoying, I can't unsee it, and it's ruining the experience on this device. It feels like a software issue for sure because if you keep your thumb pressed on to the screen while scrolling, instead of lightly flicking and lifting it, the scrolling choppiness seems to go away. It's strange. Also, the first time I set up the phone with a smart switch transfer from the s23u, it felt considerably smoother and snappier. I made the error of factory resetting it and manually reinstalling all my data. Since then, the choppy scrolling is back, sigh. Could it possibly be software optimsation related to the LTPO display? I turned on the "show refresh rate" setting in dev options and discovered the phone NEVER goes below 24 Hz. It's always 120, 60, or 24 Hz. Could that be related?

Don't get me wrong, it feels a lot snappier than the S23U, and certainly felt like the stuttering and slowness was a lot worse on my 23, but I can't feel like it's a continuation of the issue which was on the 23, and possibly on the 22 before that. 

Does anyone know it's cause or a fix?
For reference, I have an Indian made, 512 GB S24U in Titanium Blue. I also set up this device manually from the scratch, and not with Smart Switch (I did, however, initially set up Smart Switch and then wipe some 300 GB of data after factory resetting [It felt incredibly smooth at the time transitioning from the s23U])

PS - I have zero display or connectivity issues otherwise. 
6 Comments
BattleDrone04
Beginner Level 2
Galaxy S
Hi.. I am facing similar stutter in apps like you. Did yours get any better or any fix you have found ?
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

vksind
Beginner Level 2
Galaxy S
It is an issue . I have also faced it in Indian version on several apps like amazon and cashify. Sometimes the apps just freeze and sometimes there is an annoying stutter.
Rahul7266
Active Level 1
Galaxy S
I am also facing the same issue. Do you have any fix?
sb14
Active Level 4
Galaxy S
I purchased recently and same issue after updating the device to December Patch What's the issue is it a hardware issue or software issue ????
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sb14
Active Level 4
Galaxy S
I tried everything did a clean firmware installation through Odin
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