Original topic:

Screen just turned yellow on S23

(Topic created on: 11-19-2023 09:43 AM)
122 Views
JoshDsouza
Active Level 2
Options
Galaxy S
Eye comfort mode is off, accessibility visual enhancements are off.. Screen mode is vivid, not sure what the issue is, any tips to fix this?

Update - 

The issue has been fixed by following the steps in the below link. 

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JoshDsouza
Active Level 2
Galaxy S
I have raised a error and will keep you posted as soon as i get an update
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Galaxy S
Yes it gets normal in morning and in evening it again turn to yellow might be a bug
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JoshDsouza
Active Level 2
Galaxy S
Also, go to support within the members app and raise a error report for this issue
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Kuldipindia
Expert Level 5
Galaxy S
Just turn off eye confirt shield
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JoshDsouza
Active Level 2
Galaxy S
Its off only
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Kuldipindia
Expert Level 5
Galaxy S
Look Screenshot_20231119_094420_Samsung Members.jpg
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JoshDsouza
Active Level 2
Galaxy S
Arre means, screen comfort mode is off but still screen turns yellow and then it gets fixed in the morning
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Kuldipindia
Expert Level 5
Galaxy S
Ok.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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JoshDsouza
Active Level 2
Galaxy S
The issue doesn't get resolved in Safe mode, no updates available and i can't reset my phone at the moment.
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