Resolved! Solved

Original topic:

Screen freeze

(Topic created on: 05-13-2025 07:37 PM)
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vishwajeetp
Active Level 1
Options
Galaxy S
I have an s23 ultra my phone has been freezing and it takes a while and turns back on i don't know why that's happening I need an answer pls
6 Comments
Solution
goodthings
Expert Level 5
Galaxy S
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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vishwajeetp
Active Level 1
Galaxy S
I did what you said I accepted the solution
But can you pls clarify what you meant I should factory reset my device?
goodthings
Expert Level 5
Galaxy S
After a major update reset factory data with backup is essential for your's device better performance. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
SGS23ULTRA
Active Level 4
Galaxy S
Is it happening while using instagram?
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ut17
Active Level 1
Galaxy S
Yes
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