Line on Display After One UI 7 Update – Galaxy S23

[ameer321]

Hi,
I’m using a Galaxy S23 and recently updated to One UI 7. After the update, I noticed a line appearing on the screen which wasn’t there before. It looks like it started right after the update.
Is anyone else facing this issue?
Samsung team, please check and let me know if there's any fix or support available for this.
Thanks!
Let me know if you want to add a screenshot or any other detail.

[Amit3112]

This is because, when phone is updating, it generates a lot of heat. Due to this points in flex cable got damaged resulting a green or pink line on display.

Fix: go to service center and change your display.

Future suggestion:
should keep your device cool while update is running.

[KunteAmith]

There should be a screen replacement program from samsung visit service center and check if your model is eligible

[Mani4]

check for screen replacement offer with Samsung

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.