Samsung service is not helping my new (10 days) - faulty s23 phone. There is a power problem on the

[Members_4oosFLo]

Samsung Turkey Service returned my faulty s23 phone without doing anything. . I bought the phone 1 week ago. A POWER PROBLEM was detected during the service check. The service noticed these. noted them and sent the phone for check-up. after 3 days,they said there was no fault and gave the phone back to me. My problem continues and they are not helping me. The phone is getting hot enough to burn even after 2 minutes of use. The battery is literally melting. The phone has a hardware fault and I want a support. Samsung Turkey service is not helping me.

[Ritwiksondhi]

Usually in situation like yours Twitter/X is the best weapon against the brand. They respond positively when they're called out publicly. Make a post, tag Samsung Turkey and Samsung global and share this job sheet as well. Hopefully that should get things moving.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Compser> Select Ask question> select the appriopriate issue catageiry> Type your query and send.)

Warm Regards,
Samsung Customer Support