Kindly make sure that your device has the last software update by the following steps:
download and install
Also, make sure that the application is up to date. And clear cache the application by the following steps:
(Choose the application)
If the issue still persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.