Original topic:

Samsung s 23 ultra

(Topic created on: 11-25-2023 10:51 PM)
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Rk-Orakzai
Active Level 4
Options
Galaxy S
My phone connected with the phone link computer when I try to open my application phone link it is showing the message you are Android device went to sleep wake it up selecting the button below
 (wake up) 

This is some kind of error or what is that I don't understand anybody have any solution please describe.....
1 Comment
Samsung_specialist
Community Manager
Options
Galaxy S

Kindly make sure that your device has the last software update by the following steps:
settings
software update
download and install

Also, make sure that the application is up to date. And clear cache the application by the following steps:

Settings
Applications
(Choose the application)
Storage
Clear Chache

If the issue still persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

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