Original topic:

Samsung dex not connecting

(Topic created on: 08-13-2023 07:49 PM)
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sharanfida
Active Level 1
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Galaxy S
Unable to connect my s23 ultra's samsung dex or smart view in MI TV. My other device is connecting and working properly. Shows screen as connection succeeded, receiving data however after 30 seconds it is getting disconnected.
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sharanfida
Active Level 1
Galaxy S
Error20230813_194223_1000002402_1691937020.jpg
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sarbulandyatu
Active Level 3
Galaxy S
Install Miracast app on TV download and install via USB...
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sharanfida
Active Level 1
Galaxy S
Installed already
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query that your device dex not working and smart view, Kindly visit the given links to resolve your issue.

How to use Dex: https://www.samsung.com/in/support/apps-services/how-to-use-samsung-dex/
For screen mirroring kindly perform the following steps:

For a smart view kindly follow the given steps.

Connect to the same network
Your phone or tablet should be connected to the same network as your Smart TV. Using two fingers, swipe down from the top of your phone's or tablet's screen to open the Quick settings panel, and then touch and hold the Wi-Fi icon to open your device's Wi-Fi settings. Here you can check if it's connected to the right network and can change it if needed.

Allow permissions on your TV.
Using two fingers, swipe down from the top of your phone or tablet’s screen to open the Quick settings panel. Tap the Smart View icon, and then select your TV. If your TV requires permission, you will need to select ALLOW on your TV.

Check your TV’s software.
Make sure your TV’s software is up-to-date. If you have a Samsung TV, check the available software updates from the Settings menu. Consult your manufacturer if you have another brand TV.

Adjust the aspect ratio on your phone or tablet.
If your phone or tablet’s image looks too small on the TV’s screen, you can try adjusting the aspect ratio in Smart View. On the phone or tablet, tap the blue Smart View icon, and then tap Phone or tablet aspect ratio. From here, you can choose your desired settings.

Reboot your TV and mobile device.
Reboot your Galaxy phone or tablet by pressing and holding the Side key and Volume Down key until the power menu appears. Tap Restart, and then tap Restart again.

Warm Regards,
Samsung Customer Support

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