Original topic:

Samsung s25 Ultra and Watch 7 Connection Issue

(Topic created on: a month ago)
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SkShABaZ
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Galaxy S
I can't connect my Samsung Watch 7 LTE to my Samsung S25 Ultra. While connecting the watch to my mobile via the Wearable app, it continuously displays 70% and then disconnects. It shows an issue while connecting. I don't know why I'm facing this issue. Any suggestions?
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cs_member10
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear Cache: Settings > Apps > Gear Wearable > Storage > Clear Cache.

● Update the Galaxy Wearable app to the latest version.

● Restart the device: Press the power and volume down keys simultaneously for a few seconds.

● Try to connect Watch to a mobile device via Bluetooth:
Step1: Navigate to apps screen.
Step2: Tap on Samsung.
Step3: Tap on Gear Wearable.
Step4: Tap on START THE JOURNEY.
Step5: Select the device which you want to connect.
Step6: The device will scan the nearby devices.
Step7: The Mobile device will generate a Passkey. Tap on OK on mobile screen.
Step8: Tap on SKIP to skip the step of restoration.
Note: You can also restore the previous data of gear by tapping on RESTORE.
Step9: Tap on Agree to all to accept to accept all terms and conditions.
Step10: Tap on NEXT.
Step11: You have to sign in the Samsung account. Tap on SIGN IN.
Step12: Enter the password.
Step13: Tap on CONFIRM.
Step14: Tap on NEXT.
Step15: The Gear connection has been set up.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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